Creating a brandscript is a valuable exercise for defining the messaging and positioning of a brand. A brandscript often follows the structure of a story, outlining key elements such as the character (customer), their problem, the guide (brand), the plan, the call to action, and the success or failure they experience.
Here is a step-by-step guide to building a brandscript tool:
Step 1: Identify the Character
Who is your customer?
What do they want?
Step 2: Define the Problem
What problem does your customer face?
External Problem: The tangible problem.
Internal Problem: The way the external problem makes them feel.
Philosophical Problem: Why it matters in the grand scheme of things.
Step 3: Position Your Brand as the Guide
How does your brand empathize with the customer?
What authority does your brand have to solve the problem?
Step 4: Provide a Plan
What plan can you offer to help the customer?
Process Plan: Steps the customer needs to take.
Agreement Plan: Agreement to alleviate fears and risks.
Step 5: Call to Action
What direct action should the customer take?
What transitional call to action can engage them further?
Step 6: Highlight Success
What does success look like for your customer after they use your product/service?
Step 7: Outline the Consequences of Failure
What is at stake if the customer does not take action?
Example Brandscript Tool:
Character:
Customer: Small business owner
Wants: To increase online sales
Problem:
External Problem: Low website traffic and sales
Internal Problem: Frustration and feeling overwhelmed by digital marketing
Philosophical Problem: Belief that every small business deserves to thrive online
Guide:
Empathy: "We understand the struggle of running a small business and trying to navigate the complex world of digital marketing."
Authority: "With over 10 years of experience and hundreds of success stories, we can help you grow your online presence."
Plan:
Process Plan:
Free consultation
Custom marketing strategy
Implementation and ongoing support
Agreement Plan: "No long-term contracts, satisfaction guaranteed."
Call to Action:
Direct: "Schedule your free consultation today!"
Transitional: "Download our free guide to increasing online sales."
Success:
Increased website traffic and sales
Confidence in digital marketing strategies
More time to focus on other aspects of the business
Failure:
Continued low sales and traffic
Increased frustration and stress
Risk of business failure
Brandscript Template:
You can use this template to build your brandscript:
markdown
#### Character:
1. **Customer:**
2. **Wants:**
#### Problem:
1. **External Problem:**
2. **Internal Problem:**
3. **Philosophical Problem:**
#### Guide:
1. **Empathy:**
2. **Authority:**
#### Plan:
1. **Process Plan:**
1.
2.
3.
2. **Agreement Plan:**
#### Call to Action:
1. **Direct:**
2. **Transitional:**
#### Success:
1.
2.
3.
#### Failure:
1.
2.
3.
Feel free to customize the above template based on your specific brand and customer needs. This structure helps to ensure that your messaging is clear, compelling, and customer-focused.
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